Crimsafe General Warranty and Care Guide

In order to prolong the life of the Crimsafe product and maintain your rights under this warranty,you must follow the care and maintenance advice set out within the Instructions for Care.

Instructions for Care

Clean your Crimsafe using HA-RA Green Glove

Crimsafe mesh is highly corrosion resistant, however all mesh can trap airborne dirt and impurities, and over time these may give it a stained appearance. Staining of the mesh coating caused by a combination of salt, moisture and airborne impurities may result in reddish marks (airborne impurities) or 'fluffy' white marks (salt build up).

Crimsafe mesh is made from 304 Grade stainless steel, which on its own has a lifespan of approximately 65 years. Crimsafe mesh is prepared using a high grade pretreatment and then coated with a high durability UV fade-resistant powder coating to further protect and enhance the finished product. Provided the underlying pre-treatment remains intact, Crimsafe mesh will not rust.

Regular maintenance involves a wash down of frames and mesh with Crimsafe Wash and Wax (or a regular car wash and wax) in warm water using a soft bristle brush, followed by a clean water rinse.

Use this table as a guide to how frequently you should clean your Crimsafe product.

IMPORTANT: Failure to adhere to this cleaning schedule will void the Crimsafe product warranty.

EnvironmentDescriptionCleaning Interval
MildMore than 10km from beachfront or sheltered bayEvery 6 months
Moderate1 km to 10 km from beachfront or sheltered bay2 to 3 months
Marine500m to 1 km from beachfront or 100m to 1 km from sheltered bay2 to 4 weeks
Severe MarineWithin 500m of beachfront or within 100m of sheltered bay1 to 2 weeks
Notes: 1. Beachfront refers to breaking surf causing airborne moisture

2. Sheltered bay refers to calm salt waters not experiencing surf conditions

3. Fresh water lakes are not considered high risk areas

4. Heavy industrial areas can be considered marine environments

5. The recommended maintenance intervals provided here are for general guidance only. Some installations may require extra maintenance due to local environmental conditions.
The Crimsafe General Warranty

Crimsafe Security Systems warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of ten years from the date of installation.

This warranty does not apply to installation or to any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and doors closers. These accessory products may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.

The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.

Our product comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the product repaired or replaced if the product fails to be of acceptable quality.

This warranty does not cover defects or damage caused by matters outside of the control of Crimsafe Security Systems, including (without limitation) accident, alteration of the product in any way, fire, abuse, misuse, wear and tear or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.

The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under a law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe Licensee that supplied and installed the Crimsafe products. Your original invoice as proof of purchase is required in order to process a claim.

In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out within this brochure.